Privacy Policy

Last updated: 17 October 2026

This page explains what we collect, why, who sees it, and what you can ask us to do.

What we collect

Account: your mobile number and name. You log in with a one-time code sent by SMS. We do not use passwords.
Appointment requests: patient name, mobile number, age (optional), reason (optional), doctor, date and time.
Home-visit requests: the address and symptoms you enter.
Usage counts: how often pages are viewed and searches are made. These counts do not include your name, phone number or IP address.

Why we use it

To send your request to the clinic you chose, and to tell you when it is confirmed (by SMS or an automated call).
To log you in and show you your appointments.
To keep the service safe, for example to stop fake bookings.

Who can see it

The doctor and the clinic staff of the doctor you booked.
A small number of BookMyDr staff, to help with problems.
Service providers that send our SMS codes and calls, only to deliver them.

We do not sell your information and we do not show advertising based on it.

Medical information

We do not ask for prescriptions, reports or medical history. Only enter a short reason for the visit if you want to.

Cookies

We use only the cookies needed to keep you logged in and to protect forms. We do not use advertising cookies.

How long we keep it

We keep appointment records while your account is active and as long as needed for the clinic's records and the law. Login codes expire after 10 minutes.

Your rights

You can ask us to show, correct or delete your information, or withdraw your consent, by contacting us below. Some records may have to be kept where the law requires it.